• We have a catalog of stock products with pictures; and a quick pricelist for those who know the products well.
  • There is no shopping cart. We must establish a need by date, order particulars, special needs, delivery details, etc before we can accept your order.
  • Ordering and Payment Info:
  • We accept Purchase Orders from Public School Districts; Credit Cards through Pay Pal Invoices; checks for COD.
  • We may ask for a deposit, for COD orders, for private organizations and out of state deliveries.
  • Terms on Purchase Orders: Net 30 days
  • Items distributed by Palco may be shipped by the supplier and billed by Palco, or may be shipped and billed by Palco.
  • Please email  Purchase Orders  Call 830-741-5256 for best email address. Many districts mail POs, that’s fine, just slower.
  • Turn around time:
  • Please allow 6 to 8 weeks, after the date the purchase order is received, for delivery of manufactured items. Orders to be delivered January 1 to April 1 should allow extra time and please give a “need by” date to insure delivery, during the busy UIL OAP season.
  • Scale Models usually ship within 3 days; if ordering more than 10 sets please give a “need by” date.
  • If you have a rush order, (less than 8 weeks) give us your “need by” date and we will establish a delivery date before accepting that order.
  • Specialty pieces and miscellaneous designer items may require longer to produce, especially during peak seasons. Please specify your “need by” date.
  • Delivery or shipping:
  • We regret we can no longer offer free freight. All prices are FOB San Antonio. You may make arrangements to pick up in San Antonio with no pick-up fee. We will deliver in our own truck when possible. Southeastern Freight Lines and USPS also used.
  • Texas Customers: To figure freight/delivery cost, on our truck, use the Map Quest or Google Maps mileage from zip code 78009 to your zip code and multiply by 90 cents.
  • Florida Customers: Jr Thespian One Act Play Set Regional chairs, call for special delivery info on multiple full sized sets going to 3 or more schools in the same general area. Sharing freight is a huge savings, if we can bring on our truck.
  • Other Out-of-State customers: Please call for quote on current freight rates to your area. A crating fee may apply.
  • All customers: We may need to send by common carrier/freight truck, on some rush orders, small orders to distant locations, etc. We will try to find the most cost effective way to deliver. Please call for a quote on crating and current freight rates.
  • For smaller orders, ask if there is another order coming your way. Schools can share shipping charges, or commercial freight truck may be best.
  • Scale models, Design Templates Readers’ Theatre Cubes, Hinges, 1X1 Platforms, etc. can be mailed.
  • Palco does not guarantee “inside delivery”. Freight charges are to the school’s ground floor stage door or load in dock or entrance. Students usually unload their own set pieces and we help them learn how to handle their sets safely. When students are not available, teachers, staff, and administrators have all pitched in to help. If no one can or will help with unloading, we have contracted with Labor Ready temp service. Their fees run from $75 to $150 minimum. That charge may need to be added to the delivery charge.
  • Postage on items mailed: Unless otherwise requested, we send mini sets, hinges and miscellaneous hardware, and other small items by USPS Priority Mail and Fed Ex Freight.They use size weight and distance to calculate freight. Scale models are $10 for each 28 pc and smaller sets and $12 for each 32 pc set.
  • Other notes and fine print:
  • Palco offers Rosco Flame Retardant as an option on all painted stage set pieces; please add $200 for full 32 pc set; call for quote on individual pieces.
  • Texas customers receive a negotiated UIL/TAPPS discount price on scale models. Postage on scale models is $10 for 28 pc $12 for 32 pc. Please call for postage amounts on multiple scale model sets and/or various sets and individual pieces.
  • If you do not see the items you were looking for, perhaps it is available as a special order items. Send us a sketch; or call for info. 830-741-5256
  • References available upon request.
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